Orders

If you have a question that’s not answered here or ideas about how we can improve your shopping experience, we’d like to hear from you. Give us a call (800) 516-3454 or contact us via email at customercare@steelcase.com. We're available by phone 8 a.m. - 5 p.m. EST, Monday-Friday.
 

Order Changes and Cancellations

To ship in a timely manner, we start producing your order right after we receive it. So once your order is placed, you will be unable to change or cancel your order.

Check order status

Order status is available within the My Account section. If you checked out without creating an account, you can access your order status by calling customer service. See contact information at the top of the page.

Missing or overdue parts or items

Consult your order status If you believe a part or item is missing or overdue. If the status of the missing package is "delivered" within your order history, call customer service for assistance. See contact information at the top of the page.

Ordering by phone

Orders can be placed by phone by contacting customer service. See contact information at the top of the page.