Shipping, Delivery & Installation

    If you have a question that’s not answered here or ideas about how we can improve your shopping experience, we’d like to hear from you. Give us a call (800) 516-3454 or contact us via email at customercare@steelcase.com. We're available by phone 8 a.m. - 5 p.m. EST, Monday-Friday.
     

    In order to provide the best delivery and installation experience possible, Steelcase Store now determines the best shipping method for your purchase. Your products will either arrive FedEx Ground (small items not requiring installation), Self Assembly (large items with no assembly required), or Professional Installation (large items requiring assembly). You may also choose Professional Installation for any order.

    FedEx Ground

    • FedEx ground shipping is used for small orders weighing less than 200 pounds.
    • FedEx shipping is free within the continental U.S. An additional FedEx fee, dependent on your order total, applies to orders shipped to Alaska, Hawaii and Canada.
    • You will be notified by email with a FedEx tracking number when your order ships.
    • Tracking numbers may take up to 72 hours to be uploaded to the FedEx tracking systems. Therefore, delivery status information may not be available until the following business day. Please contact us if after 72 hours you are unable to see your delivery status and we will look into it right away.
    • If you are shopping from Canada, please note that everything on our site is priced in US$. Your credit card company will convert your purchase into the equivalent fee in $CND. Click here to reference the current currency exchange rates.
    • If you select a quick ship item, it will ship via FedEx Ground in a separate shipment.
    Order Total FedEx Shipping Rates
    for Canada, Alaska 
    and Hawaii
    $0-$199.99 $20
    $200-$499.99 $50
    $500-$999.99 $100
    $1,000-$1,999.99 $200
    $2,000-$2,999.99 $300
    $3,000-$3,999.99 $400
    $4,000-$4,999.99 $500
    $5,000-$5,999.99 $600
    $6,000-$6,999.99 $700
    $7,000-$7,999.99 $800
    $8,000-$8,999.99 $900
    $9,000-$9,999.99 $1,000
    $10,000-$10,999.99 $1,100
    $11,000-$11,999.99 $1,200
    $12,000-$12,999.99 $1,300
    $13,000-$13,999.99 $1,400
    $14,000-$14,999.99 $1,500
    $15,000 + 9% Subtotal

    Self Assembly

    • Self Assembly service is provided for our larger items that do not require significant assembly. Shipping to Alaska, Hawaii and select areas in Canada may require placing your order through customer service and may be subject to additional shipping fees. Please contact our customer service team before placing orders to ship to those areas.
    • Shipping costs are based on the subtotal of the order, before taxes and discounts.
    • You will be notified by email when your order is registered with our Delivery Partner. The email will include an estimated date when the installer will be contacting you.
    • Within 72 hours of receiving the product, the local delivery agent will call you to schedule a mutually agreed upon delivery date and time. Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday.
    • The delivery agent will unload the items and place them inside your door.
    Self Assembly Shipping Prices
    Order Total Continental US *Canada
    $0-$999.99 $99 $140
    $1,000-$1,999.99 $199 $280
    $2,000-$2,999.99 $299 $420
    $3,000-$3,999.99 $399 $560
    $4,000-$4,999.99 $499 $700
    $5,000-$5,999.99 $599 $840
    $6,000-$6,999.99 $699 $980
    $7,000-$7,999.99 $799 $1,120
    $8,000-$8,999.99 $899 $1,260
    $9,000-$9,999.99 $999 $1,400
    $10,000-$10,999.99 $1,099 $1,540
    $11,000-$11,999.99 $1,199 $1,680
    $12,000-$12,999.99 $1,299 $1,820
    $13,000-$13,999.99 $1,399 $1,960
    $14,000-$14,999.99 $1,499 $2,100
    $15,000 + 7% Subtotal 10% Subtotal

    Professional Installation

    • Professional Installation service is provided in the continental U.S. with our larger items that require significant assembly. Shipping to Alaska, Hawaii and select areas in Canada may require placing your order through customer service and may be subject to additional shipping fees. Please contact our customer service team before placing orders to ship to those areas.
    • Shipping costs are based on the subtotal of the order, before taxes and discounts.
    • You will be notified by email when your order is registered with our Delivery Partner. The email will include an estimated date when the installer will be contacting you.
    • Within 72 hours of receiving the product, the local delivery agent will call you to schedule a mutually agreed upon delivery date and time. Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday.
    • The delivery agent will unload, assemble, place your item(s) where requested, and remove all packaging materials that accompanied your item(s).
    Professional Installation Shipping Prices
    Order Total Continental US *Canada
    $0-$999.99 $199 $240
    $1,000-$1,999.99 $299 $380
    $2,000-$2,999.99 $399 $520
    $3,000-$3,999.99 $499 $660
    $4,000-$4,999.99 $599 $800
    $5,000-$5,999.99 $699 $940
    $6,000-$6,999.99 $799 $1,080
    $7,000-$7,999.99 $899 $1,220
    $8,000-$8,999.99 $999 $1,360
    $9,000-$9,999.99 $1,099 $1,500
    $10,000-$10,999.99 $1,199 $1,640
    $11,000-$11,999.99 $1,299 $1,780
    $12,000-$12,999.99 $1,399 $1,920
    $13,000-$13,999.99 $1,499 $2,060
    $14,000-$14,999.99 $1,599 $2,200
    $15,000 + 10% Subtotal 13% Subtotal

    Shipping to Canada

    • Shipping Self Installation and Professional Installation to select areas in Canada may require placing your order through customer service. Please contact customer service to see if your location is inside our shipping zone: (800) 516-3454
     

    Shipping Damage

    • If your shipment is damaged, please call customer service at 800.516.3454 Monday through Friday, 8 a.m. to 5 p.m. EST or contact us via email. We will work with you to determine the best course of action.
     

    Track order shipment

    • Most of our products are make-to-order and ship in 6-8 business days. 
    • Many of the higher-end furniture pieces have a longer lead time.  Each product page provides more specific shipping information.
    • After placing your order, you can track its status by accessing your account at the top of any page on our site. 
    • You will receive a shipment confirmation when your order has shipped and tracking information within 72 hours of shipment.